Frequently Asked Questions

Physician Independence 

Are the physicians a group?

No. Each physician has a separate practice. Each physician sees his or her own patients and practices independently of the others. Each physician uses his or her independent medical judgement in providing you care. The physician seeing you is alone responsible for the medical care he or she provides you. The office space and other expenses are shared to provide you with the best and most cost-effective care possible.

If I see another physician at the office will my insurance coverage remain the same?

 
Not necessarily. Each physician is contracted with the insurance plans that he or she chooses and therefore you should not assume that by seeing another physician that you will still be covered (as a preferred provider arrangement). All physicians are Medicare participating providers.

Office Policies 

Where should I park and do you validate? 

Parking is available in the open lot south of our building, entering off of Fair Oaks Avenue. Alternatively, you may park in the Huntington Hospital parking structure adjacent to our building. We do not validate for parking.

How do I reach the on-call doctor if I have an emergency?

   
Our phone is answered by our staff during business hours. During lunch and after hours, our phone number will have a phone message directing you to our answering service. The answering service will provide immediate advice or direct you to leave a message. If for any reason your call is not returned in 30 minutes, please call again. If you feel you need to go to the hospital and you have not heard back from the answering service please proceed to Huntington Hospital at 100 W. California, Pasadena, CA 91105.

Why does the office charge an administrative fee?   

As overhead costs and administrative responsibilities continue to rise, insurance reimbursements have not kept up with the increasing costs of providing quality care. As a result, many private physicians are deciding to join large, impersonal health care organizations. Our team of physicians is committed to continuing in private practice. In order to preserve our personalized service, we have implemented an annual administrative fee of $300 per household. This fee is due once each calendar year before your visit or the day of your visit prior to being seen by your doctor. It can be paid in person or on this website.

Lab Results

How will I get my lab results?

For those that have set up a patient portal, we will post a message on the patient portal in your account that tells you that your lab results have returned. If no patient portal has been set up, you should expect a phone call regarding your results. You must receive an email invitation from us to set up your patient portal. You can call us (626) 449-6223 or email us at appointments@huntingtonobgyn.com to request a patient portal invitation.

How will I know the message is there?

You will receive an email advising you that there is a message for you on your secure portal account. The email will direct you back the website (www.huntingtonobgyn.com). Click PATIENT PORTAL LOG IN in the top navigation bar to access the portal.

What if I don't have a portal account?   

The portal is our preferred method for reporting normal lab work. 
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You are of course welcome to call the office for lab results if you prefer not to have a portal account and have not received a call from our office. (626)-449-6223.
 
You must receive an email invitation from us to set up your patient portal. You can call us (626) 449-6223 or email us at appointments@huntingtonobgyn.com to request a patient portal invitation.

Creating a Patient Portal Account

Why do I need a Patient Portal Account?

The Patient Portal Account is a secure communication environment. Email is convenient but does not meet healthcare privacy standards. Through this account you can fill out patient information forms at home, update information, request prescription refills and send a secure message. We can also communicate normal laboratory results to you via the portal.

Can you set up my account?

 
No, you will need to receive an email invitation from our office to create a patient portal then follow the prompts to set up the account. You can call our office (626) 449-6223 or email us at appointments@huntingtonobgyn.com to request a patient portal invitation. We are happy to help you over the phone if experience difficulties setting up the portal account.

How long will it take?

 
The account can usually be set up in 5-10 minutes.

Will I have to do this every year?

 
No. We only ask that you review your patient information form each year before your annual visit, make any changes, then resign and redate it.

What information will I need to set-up my account?

 
Most of the information will be obvious to you (address, birthdate etc) but it is helpful to have your insurance card, your employer's address (if applicable) and an address and phone number of your preferred local retail pharmacy.

I think I set-up an account in the past but I forgot my user name and/or password, what should I do? 

 
There is a "forgot my user name" and "forgot my password" option on the login screen. Your user name and password will be emailed to you.